Shipping Policy
We ship to all Canadian provinces and territories and to the contiguous United States. We do not ship to Alaska, Hawaii, offshore territories of the US (i.e., the Virgin Islands, Puerto Rico, Guam), US Post Office boxes, Army Post Office (APO) addresses or freight forwarding companies.
How long will my order take to arrive?
In general, it takes approximately two to four business days to process an order during the holiday period. Please refer to the table below for estimated shipping times.
Holiday Shipping Schedule 2018 - Canada
Canada Post Expedited
| Order Cut Off Date | Approx. Delivery Time to Major Centres | |
|---|---|---|
| Western Canada | December 16 | 2 business days |
| Ontario - Non GTA | December 19 | 2 business days |
| Ontario - GTA | December 19 | 1 business day |
| Eastern Canada | December 19 | 2 business days |
| Quebec | December 20 | 1 business day |
Holiday Shipping Schedule 2018 - US
USPS
| Order Cut Off Date | Approx. Delivery Time to Major Centres | |
|---|---|---|
| North East | December 12 | 3 - 4 business days |
| North West | December 11 | 5 business days |
| North Central | December 12 | 3 - 4 business days |
| South East | December 12 | 3 - 4 business days |
| South West | December 11 | 5 business days |
| South Central | December 11 | 4 - 5 business days |
How do you calculate shipping charges?
Our policy is to pass on our volume discounted shipping rates based on size and weight—with no handling charges or mark-up. This means substantial savings to our customers.
What carrier do you use for shipping?
Within Canada and the United States we ship with Canada Post and USPS
Are there any additional fees associated with shipping?
The customer pays only the shipping charges shown on the online order. Customers and recipients are never required to pay additional fees at time of delivery.
Customs and duty fees: There are no duty fees on orders shipped within Canada. Customers pay taxes based on the ship-to address (see Are online orders subject to taxes).
Most orders shipping to the US are also exempt from duty fees. Orders shipped to the US valued at $800 or more will have a $40 duty charge applied during checkout.