Shipping Policy


Where do you ship?

 

We ship to all Canadian provinces and territories and to the contiguous United States. We do not ship to Alaska, Hawaii, offshore territories of the US (i.e., the Virgin Islands, Puerto Rico, Guam), US Post Office boxes, Army Post Office (APO) addresses or freight forwarding companies.

 

How long will my order take to arrive?

 

In general, it takes approximately two to four business days to process an order during the holiday period. Please refer to the table below for estimated shipping times.

Holiday Shipping Schedule 2018 - Canada

Canada Post Expedited

Order Cut Off Date Approx. Delivery Time to Major Centres
Western Canada December 16 2 business days
Ontario - Non GTA December 16 2 business days
Ontario - GTA December 17 1 business day
Eastern Canada December 16 2 business days
Quebec December 18 1 business day

 

Holiday Shipping Schedule 2018 - US

USPS

Order Cut Off Date Approx. Delivery Time to Major Centres
North East December 12 3 - 4 business days
North West December 11 5 business days
North Central December 12 3 - 4 business days
South East December 12 3 - 4 business days
South West December 11 5 business days
South Central December 11 4 - 5 business days

 

How do you calculate shipping charges?

 

Our policy is to pass on our volume discounted shipping rates based on size and weight—with no handling charges or mark-up. This means substantial savings to our customers.

 

What carrier do you use for shipping?

 

Within Canada and the United States we ship with Canada Post and USPS

 

Are there any additional fees associated with shipping?

 

The customer pays only the shipping charges shown on the online order. Customers and recipients are never required to pay additional fees at time of delivery.

Customs and duty fees: There are no duty fees on orders shipped within Canada. Customers pay taxes based on the ship-to address (see Are online orders subject to taxes).

Most orders shipping to the US are also exempt from duty fees. Orders shipped to the US valued at $800 or more will have a $40 duty charge applied during checkout.

 





Same day shipping on orders placed Mon-Fri by 4pm EST.